Add Escalation Workflows for Time-Critical Contract Obligations

Many companies use fynk not only as a contract repository, but as a system to manage time-critical obligations — especially recurring duties like maintenance, inspections, or compliance checks.

Currently, reminders can be configured, but there is no escalation mechanism if an obligation is not fulfilled on time.

This creates a significant operational and compliance risk.

Real-world use case:

  • A contract requires maintenance every 6 months

  • A responsible person is assigned

  • A reminder is sent before the due date

  • If the maintenance is NOT performed:

    • There is no automatic escalation

    • No visibility for management

    • No enforcement mechanism

In many industries (manufacturing, healthcare, real estate, etc.), missing such obligations can lead to:

  • safety risks

  • legal liability

  • financial damage

What’s missing:
We need a configurable escalation workflow, for example:

  • If obligation is overdue by X days → notify responsible person again

  • After Y days → escalate to manager

  • After Z days → escalate to a defined escalation group

  • Optional: change contract status automatically (e.g. “at risk”)

Why this matters:
This is not an edge case — it is a core requirement for contract lifecycle management in any organization dealing with operational contracts.

Without escalation logic, companies are forced to:

  • build external workarounds

  • rely on manual tracking

  • accept unnecessary risk

Suggested features:

  • Multi-level escalation rules

  • Time-based triggers

  • Dependency on document uploads (e.g. proof of execution)

  • Audit trail for escalations

  • Dashboard visibility (overdue obligations)

Call to action:
If your organization manages contracts with recurring obligations, this feature is critical.

👉 Please like this request to help prioritize it — this would unlock a major step towards true operational contract management in fynk.

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Upvoters
Status

Not for us

Board

Feature ideas

Date

7 months ago

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