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Featurebase account not recognized from some entry points

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A Featurebase account is recognized when opening the top-right help (?) icon and choosing “Chat with us” and “Updates & Feedback,” where feedback and bugs can be submitted. However, no account is recognized when clicking “Send Feedback” directly in the top right, or when replying to a comment received via email and being directed to https://fynk.featurebase.app. Trying fynk credentials does not work there, and the support archive has no answer to this.

Status: Live1 comment

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Comments1

  • Petra Mo

    Team•

    Sep 21

    Hi Oscar,

    Yes, I agree this could have been more streamlined. Tagging our head of CS here; we have had some ideas on how to best streamline this, and we are working on it :) CC:
    @Sebastian