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My link expired or my code doesn't arrive

What to do when a fynk link has expired, the email is missing, or the SMS or WhatsApp code doesn't come.

Written By Sebastian

Last updated About 21 hours ago

Most access problems have a quick fix. Find your situation below.

For security, links in fynk emails are valid for 48 hours. On the expired page, click the button to request a new link. fynk sends it to the same email address within a few minutes.

The new link always goes to the address the invitation was sent to. If you no longer have access to that inbox, ask the sender to update your email address.

I didn't receive the email

  1. Check your spam or junk folder, and any quarantine your IT uses.

  2. Search your inbox for emails from fynk (noreply@fynk.com).

  3. If your company filters external emails, ask your IT to allow emails from fynk.

  4. Still nothing? Ask the sender to check your email address and resend the invitation.

The SMS code doesn't arrive (advanced signature)

  • Check that you entered your mobile number with the correct country code, for example +43 or +49.

  • Wait a minute, then request a new code.

  • Choose WhatsApp instead of SMS if it's offered.

  • Some mobile carriers block verification SMS from abroad. If neither SMS nor WhatsApp works, ask the sender to restart signing with a different signature type.

The qualified signature provider shows an error

The provider couldn't verify you, for example because your registration with the provider isn't complete, or you used a different mobile number than the one you registered with. Complete or check your registration with the provider, or choose another provider from the list. The provider's support can help with their app.

The page doesn't load or keeps spinning

Open the link in a private (incognito) browser window. If that doesn't help, try another browser, or another device.

I want to stop the reminder emails

Use the unsubscribe link at the bottom of the reminder email to stop emails for this document. [CHECK] Reminders also stop as soon as you've signed.

Still stuck?

Contact the person who sent you the document. They can see the document status and resend your invitation. fynk support can't sign or change documents on the sender's behalf.

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