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Signing

Change signatories or cancel signing after it has started

Fix a wrong email, swap or add a signatory during signing, or cancel signing to change the document.

Written By Sebastian

Last updated About 13 hours ago

Once signing has started, the document text is locked so everyone signs the same version. You can still change who signs. To change the content, cancel the signing and start again.

Available on all plans · Internal users with edit access to the document [CHECK: which roles can cancel signing?]

Which option do I need?

You want to…Do thisSignatures already given
Fix a typo in a signatory's name, title or emailEdit the signatoryKept
Replace a signatory with someone elseEdit or remove the signatory, add the new oneKept
Add or remove a signatoryEdit the signatoriesKept
Change the text, a date or a field valueCancel signing, edit, start againRemoved, everyone signs again
Move, add or remove a signature blockCancel signing, adjust, start againRemoved, everyone signs again

Edit signatories while signing

  1. Open the document.

  2. Click the signatory you want to change.

  3. Change the name, title or email address, or remove the signatory. To add someone, add a new signatory to the party.

  4. Click Update signatory.

fynk sends a new invitation to the changed or added signatory. The old link stops working. Signatories who have already signed don't need to sign again.

Cancel signing to change the document

  1. Open the document.

  2. Click the ⋯ menu at the top right and choose Cancel signing. [CHECK: exact label; support also refers to it as "Enable editing"]

  3. Confirm. The document returns to editing and all signatures given so far are removed.

  4. Make your changes.

  5. Click Start signing again. All signatories receive a new invitation and sign again.

Good to know

  • Signatures can't be kept when the content changes. Even a single character would make the signed version differ from the new one.

  • You can't change the signing order after signing has started.

  • A colleague's title as shown in the signature block comes from their user profile. Change it in Account Settings → Users before you start signing. [CHECK]

  • The counterparty can't cancel your signing process. If they want changes, they can tell you in the document discussion.

Troubleshooting

The signatory says they never got the invitation? Check the email address, correct it if needed and click Update signatory to resend. Ask them to check their spam folder.

A signatory left the company before signing? Remove them and add the person who signs instead. Signatures already given stay valid.

You want to end signing early and keep the signatures already given? fynk can't finish a signing process with only some of the signatures. Download the PDF, collect the missing signatures outside fynk, and upload the result with Import without signing. Then link it to the original document and archive the original.

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